Client Service Specialist

Job Description

As a Client Service Specialist at July Business Services (JULY) you will enjoy the unique challenge of putting your retirement plan knowledge and client service skills to work alongside a team of other retirement plan professionals. As you gain experience and demonstrate excellence, you will have the opportunity for additional career opportunities at JULY based on your personal strengths and interests. 

About JULY

JULY is a growing, innovative retirement plan services firm headquartered in Waco, Texas. In addition to our home office location, we support a thriving virtual workforce with a strong company culture where employees can grow and develop their professional talents. JULY provides high quality retirement plan services to over 5,500 small and mid-sized employers, representing more than 120,000 plan participants. We offer competitive salaries and benefits and a family-friendly culture. 

Job Objective

  • Serve as the primary point of contact for Pooled Employer Plans (PEP)
  • Strengthen relationships with clients and advisors through delivery of our value propositions
  • Respond to plan sponsors and advisors’ questions related to all aspects of their retirement plan

Job Duties

  • Manage a book of Pooled Employer Plans (PEP)
  • Successfully respond to incoming phone calls, emails and chats from retirement plan sponsors and advisors
  • Prioritize, research, and resolve client questions related to technology, plan operation, compliance and other matters
  • Proactively request information and alert clients to plan operational and compliance matters
  • Request information from plan sponsors as requested by other JULY departments
  • Assist Client Service Managers when necessary
  • Meet predefined individual, departmental, and company key performance indicators (KPIs)
  • Maintain knowledge regarding industry trends and legislative/regulatory requirements and changes
  • Coordinate with other team members as required for support on recordkeeping and plan administration
  • Communicate 401(k) recordkeeping processes and technology
  • Maintain documentation on client projects and responses within JULYs CRM software tool

Skills / Experience / Credentials

  • 2+ years of customer service or retirement plan experience
  • Strong written and verbal customer service skills
  • Exceptional organizational skills with the ability to multi-task and follow tasks through to completion
  • Desire and willingness to serve clients and be empathetic to their needs
  • Proficient computer skills in Microsoft Outlook, Word and Excel
  • Bachelor’s Degree Preferred

Benefits

  • 401(k) Plan with fully vested 5% employer match
  • Company pays 100% of employee health insurance
  • Three weeks of Paid Time Off

To Apply

Email your resume to employment@julyservices.com or you may fax your resume to (214) 594-6986, Attn: Human Resources. 

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